Shipping services details
vPost is a mail forwarding and shipping services that is operated by Singapore Post. They will ship to five different countries, Australia, Singapore, India, Malaysia and Thailand. You get virtual overseas addresses in Japan, China, Europe and USA. They can arrange declaration of packages for import duties and taxes, vPost can repackage for you for a small fee and they also offer a concierge service vShop4U where they will buy any items you want on your behalf from an online shop in one of the countries with an address. Leave or write a review of your experiences of vPost here.
Honestly, there are better options
I've been with vpost since 2009, shipping a few items a year from USA. Thankfully, for the past 7 years, there were no issues. Items arrive in 1-2weeks, but for the item to appear on your vpost account, it takes 2 days.
Vpost is alright when everything goes well, but when there is a problem, the customer service officer cannot offer you any assistance outside their standardised solutions/response.
Recently, I had a tablet from an ebay seller that isn't in it's retail packaging. As a result, Vpost deemed it as a dangerous good and refuse to send it back. I have only 4 options: return it to seller, redirect package, liaise with another courier, or dispose of items. Note that the first 3 options comes with a total cost of S$23 for a 0.5kg item. The cost is lower if you have a prepaid label.
I checked with comgateway, unlike vpost and their ridiculous policy, they are able to ship the tablet without the retail packaging.
In summary, if you are looking for a courier to ship your item from USA, don't go for vpost because of it's low cost. It's not as cheap as you think. nd if you experienced any problems along the way, no one in vpost is able to help you.
vPOST Expensive and Poor Customer Handling
EXPENSIVE and SLOW Customer service.
The charges are based on weight of your package. If you cannot determine the total weight of your parcel including the packaging, AVIOD using vPost!
I ended up paying 75% of the value of my parcel for their shipping as I cannot control the packing of the merchant! Do use Amazon and eBay allocated shipping to be sure of the total cost you need to pay.
vPost customer service is slow and not satisfactory, definitely cannot match the international shipping standard. Amazon solved my concern out of goodwill where you surely can't get it from vPost.
You can't shop confidently with vPost, that is for sure!
I'm disappointed with my very own hometown national shipping company, VPOST. Avoid if possible.