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vPost Reviews

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vPost Reviews

Shipping services details

Package forwarder
vPost
Promo Code
105CZ6R
Details
Half Price shipping to Australia, first time users only.
Deal expires
November 30, 2014

Virtual/Overseas address

Insurance details
Cost of premiums is 3% of the declared item value subject to a minimum premium of S$9.90 for each consignment.
Holding fee
Yes
Holding fee details
vPOST will only hold the package for 21 days from processed date without charge for consolidation of shipping payment. However, when packages are held for more than 21 days from processed date, it is chargable at the rate of S$1.50 per package per day.
Consolidation of packages
Yes
Repackaging service
Yes
Repackaging details
Rrepacking services for vPOSTUSA, vPOSTEUROPE, vPOSTJAPAN and vPOSTCHINA are available at a charge of S$12 per package. Packages will be repacked if the difference between the actual weight and volumetric weight is 2kg or more.
Arrange payment (concierge)
Yes
Get shipping address in
  • China
  • Europe
  • Japan
  • UK
  • USA
Insurance
Yes

Forwarding/Shipping details

Airmail
Yes
Sea mail
Yes
Duties Prepaid
Yes
Ships to
Singapore, Australia, India, Malaysia, Thailand.

vPost is a mail forwarding and shipping services that is operated by Singapore Post. They will ship to five different countries, Australia, Singapore, India, Malaysia and Thailand. You get virtual overseas addresses in Japan, China, Europe and USA. They can arrange declaration of packages for import duties and taxes, vPost can repackage for you for a small fee and they also offer a concierge service vShop4U where they will buy any items you want on your behalf from an online shop in one of the countries with an address. Leave or write a review of your experiences of vPost here.

User reviews

2 reviews

Overall rating 
 
1.7
Customer services 
 
1.5  (2)
Fees 
 
1.0  (2)
Delivery service 
 
3.0  (2)
Communication 
 
2.0  (2)
Returns 
 
1.0  (1)
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Overall rating 
 
1.6
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
3.0
Communication 
 
2.0
Returns 
 
1.0

Honestly, there are better options

I've been with vpost since 2009, shipping a few items a year from USA. Thankfully, for the past 7 years, there were no issues. Items arrive in 1-2weeks, but for the item to appear on your vpost account, it takes 2 days.

Vpost is alright when everything goes well, but when there is a problem, the customer service officer cannot offer you any assistance outside their standardised solutions/response.

Recently, I had a tablet from an ebay seller that isn't in it's retail packaging. As a result, Vpost deemed it as a dangerous good and refuse to send it back. I have only 4 options: return it to seller, redirect package, liaise with another courier, or dispose of items. Note that the first 3 options comes with a total cost of S$23 for a 0.5kg item. The cost is lower if you have a prepaid label.

I checked with comgateway, unlike vpost and their ridiculous policy, they are able to ship the tablet without the retail packaging.

In summary, if you are looking for a courier to ship your item from USA, don't go for vpost because of it's low cost. It's not as cheap as you think. nd if you experienced any problems along the way, no one in vpost is able to help you.

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Overall rating 
 
2.0
Customer services 
 
2.0
Fees 
 
1.0
Delivery service 
 
3.0
Communication 
 
2.0
Returns 
 
N/A

vPOST Expensive and Poor Customer Handling

EXPENSIVE and SLOW Customer service.
The charges are based on weight of your package. If you cannot determine the total weight of your parcel including the packaging, AVIOD using vPost!
I ended up paying 75% of the value of my parcel for their shipping as I cannot control the packing of the merchant! Do use Amazon and eBay allocated shipping to be sure of the total cost you need to pay.
vPost customer service is slow and not satisfactory, definitely cannot match the international shipping standard. Amazon solved my concern out of goodwill where you surely can't get it from vPost.
You can't shop confidently with vPost, that is for sure!
I'm disappointed with my very own hometown national shipping company, VPOST. Avoid if possible.

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