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Viabox Reviews

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Viabox Reviews

Shipping services details

Package forwarder
Viabox
Membership fee
None
Monthly fee
None

Virtual/Overseas address

Holding fee
No
Consolidation of packages
Yes
Package consolidation details
Free consolidation
Repackaging service
Yes
Repackaging details
Free repackaging
Arrange payment (concierge)
Yes
Concierge Fee
No fees for assisted purchase
Other fees and services
Free photos.
Get shipping address in
USA

Forwarding/Shipping details

Airmail
Yes
Sea mail
Yes
Duties Prepaid
No
Ships to
All over the world from their address in the USA

Viabox USA address service and package forwarder. Viabox only charge for the shipping fees for your purchases from US retailers delivered to their Oregon warehouse and forwarded internationally. They provide shipping from the major shipping companies.

User reviews

1 reviews

Overall rating 
 
1.2
Customer services 
 
1.0  (1)
Fees 
 
2.0  (1)
Delivery service 
 
1.0  (1)
Communication 
 
1.0  (1)
Returns 
 
1.0  (1)
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Overall rating 
 
1.2
Customer services 
 
1.0
Fees 
 
2.0
Delivery service 
 
1.0
Communication 
 
1.0
Returns 
 
1.0

Viabox had to pay FAA $70,000 fine, lowest BBB rating (F), failure to refund lost item costs, vague

Be very careful of viabox. They will not always provide you with receipts showing your purchase, only in their webpage can you see your item's details.

If you check bbb.org, which is an established consumer protection agency, viabox or Viaddress has a F rating. F being the lowest from A to F.
"BBB file experience shows a pattern of complaints alleging that the firm did not deliver the packages as agreed"
This is also what ive experienced, in that they lost a costly item, but refuse to provide a refund in a reasonable time.

https://www.faa.gov/news/press_releases/news_story.cfm?newsId=18175
"$70,020 civil penalty against Viabox of Elkhart, Ind. The FAA alleges that on July 19, 2014, Viabox offered two containers containing flammable aerosol automotive products to FedEx for shipment by air to Montreal, Canada. FedEx employees discovered the aerosol cans and notified the FAA."
"Viabox did not respond to the FAA’s notice of proposed civil penalty within the required 30 days. The FAA has issued a final notice to Viabox. In response to the final notice, Viabox may pay the amount proposed, pay an agreed-upon amount, or request a hearing."

Again, lack of prompt and proper response to serious matters and lax business standards and employees. Be prepared to spend months settling an issue with them. Also be prepared to handle vague responses and blame shifting. Be suspect of those 5 star reviews, when the FACTS show otherwise.

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