Review Detail

 
USGoBuy Reviews
Package Forwarders
Overall rating 
 
1.0
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
1.0
Communication 
 
1.0
Returns 
 
1.0

BUYER BEWARE! USGOBUY SCAMMED ME.

It would appear that USGoBuy has stolen my packages and refuses to give them back. USGoBuy has stolen my packages and refuses to give them back claiming I can't verify my identity.... After dealing with me for weeks, forcing me to send them private documentation to backup my claims, and then on top of this telling me they have verified who I am, now I am being told they refuse to help me and won't be releasing the package. After contacting customer service I was told the warehouse, whoever is running it, wouldn't release my packages for reasons untold. I have verified my account to the tees. Shipped on the account multiple times and they still refuse to send my packages. Attempting to attain legal contact information to start the litigation process as their customer service has been nothing but abhorrent from day one and now they've literally stolen from me. They replied to another review I wrote claiming I asked to change the email and password, but all I needed changed was the password. These dudes are stealing from people. They have even ignored my BBB report.

Tip for consumers: Go to a more reputable company like MyUS or Reship.com. These are both companies that have been in the game for YEARS and know what they're doing, as well as having the backing to prove it. UsGoBuy's customer service, website, UI, and operations are a joke. Their website isn't even secure.

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