Review Detail

 
Aramex Shop and Ship Reviews
Package Forwarders
(Updated: May 08, 2016)
Overall rating 
 
1.3
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
2.0
Communication 
 
1.0
Returns 
 
N/A

Horrendous customer service. Sneaky fees. Was good before - stay away!

They used to be good but over the past year it's been spiralling down. I've used them since 2013 but they don't care at all about their customers. They try to promote "free shipping" coupons which have never worked. I have contacted their customer service THREE times over one issue and they simply avoided by never replying. Their weight costs are very expensive and cannot be combined either. If you buy something that weight 550g they will charge for full kilo which is more than $20! But mostly i'm disappointed by their avoidance where they have to assist customers. All they want is to add more sales but never retain. I am now moving to other options.

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Nick Written by Nick
May 08, 2016
It is a shame, because it sounds like Shop and Ship used to be a good service. Thanks for your review. I hope that you find better service elsewhere. Remember here is our list of other package forwarders: http://www.myinternationalshopping.com/usa-address
In reply to an earlier comment

bangloboy Written by bangloboy
May 10, 2016
Thank you - will look at the other options
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