Borderlinx Reviews Hot

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Shipping services details

Shipping company
Borderlinx

Virtual/Overseas address

Insurance details
The protection premium you pay is 1.75% of the combined value of the goods and shipping charges, with a minimum of $10 if shipping from the US and £10 if shipping from the UK
Holding fee
No
Consolidation of packages
Yes
Repackaging service
Yes
Repackaging details
Repackaging is a free service
Arrange payment
Yes
Concierge Fee
A concierge service fee of 5% of the order value (minimum order value accepted is 10 USD) will be applied.
Address countries
  • China
  • Europe
  • UK
  • USA
Insurance
Yes

Forwarding/Shipping details

Airmail
Yes
Sea mail
No
Duties Prepaid
Yes
Ships to
Egypt, Mauritius, China, Hong Kong, India, Indonesia, Japan, Malaysia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates, Canada, USA, Australia, New Zealand, Argentina, Brazil, Chile, Colombia, Mexico.

Write or browse the reviews or compare Borderlinx.com with other companies. Borderlinx will give you a virtual UK and USA address. You can shop at any European shop with the UK address. Their services include the arrangement for payment of any duties that might be applicable, a concierge service to shop on your behalf, and a shipping agreement with DHL for forwarding of your packages to your home address.

Borderfree now offers a China shopping address based in Hong Kong. Coupon Code TRYHK for 15% off.

User reviews

Average user rating from: 4 user(s)

Overall rating 
 
2.0
Customer services 
 
2.3  (4)
Fees 
 
2.0  (4)
Delivery service 
 
2.3  (4)
Communication 
 
2.0  (4)
Returns 
 
1.7  (3)
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Careless employees at Borderlinx damaged my items prior to shipping and then followed it up with a customer service nightmare. I honestly cannot determine whether their conduct was due to incompetence, dishonesty, or a combination of the two.

I had four items shipped to my UK Borderlinx address for shipping to me in the US. They arrived at Borderlinx on July 28th, I released the shipment on the same day and they were shipped to me the next day. To be fair, the shipping costs were reasonable and the whole process seemed to go smoothly. Unfortunately, that was the only part of the experience that went well.

The items were delivered to me in Boston, MA on August 1st. Upon opening the packages I found that three out of the four items were damaged. Worse, they had not been damaged during shipping, but by someone at Borderlinx. When Borderlinx receives an item they open the packaging in order to inspect the contents. Whoever opened my packages used a very sharp instrument (probably a box cutter) and cut into my items. They not only did not inform me that they had damaged my items, but they took photos of the items (as part of their “ParcelSnap” service) that did not show the damage that they had caused. Since the DHL packaging was undisturbed, it was also clear that the damage had not occurred at customs either.

I should point out that I had not purchased shipping insurance. Had the items been damaged in transit, I would have accepted the loss and just considered it the risk you take when having items shipped, whether domestically or internationally. However, I found the fact that the damage had obviously been sustained in the Borderlinx facility prior to shipping unacceptable.

Needless to say, I immediately contacted Customer Support. I was given a claim number and asked to send photos, receipts, etc. to claims@borderlinx.com, which I did that same day (August 1st). I was told that my claim would take 30-45 days to process. In the meantime, I had had another item arrive at the UK Borderlinx facility for me. I had ordered it before receiving the first set of packages, otherwise I would not have had it shipped to Borderlinx. During my online chat with Customer Service on August 1 and again in my emailed claim, I had expressed concerns about what condition the item might be in and a reluctance to pay to ship more items that might arrive damaged. I had requested a response, but when I hadn’t heard anything by August 26th, I again contacted Customer Support as I was nearing the end of the 30 day hold period for the new item.

During my online chat with Customer Support on August 26th I was asked to upload the photos that I had emailed in on August 1st. I was told that they did not have access to the claims department, but that they could check on the status and get back to me. On August 31st I received an email asking me to upload the photos, receipts, etc. through a JotForm link. I pointed out that it would be the third time that I submitted the photos, but went ahead and uploaded the photos that same day. On September 2nd I received an email saying that my claim was being denied because it had not been received within 30 days of when the shipments were released (July 28th). There was also an odd note about not covering damaged packaging. I immediately responded to point out that I had submitted the claim on August 1st, the day that I had received the items and well within 30 days. I also pointed out that while the packaging was damaged, so were the items (clearly visible in the photos). They responded with an apology for the confusion and a request for the original ticket number for the claim submitted on August 1st, which I promptly supplied.

On September 19th I received another email denying my claim, this time stating that I was missing documentation and stating that they had sent “several reminders through email”. I had not received any emails from then since September 2nd, and I had promptly responded to every email that I had received. In fact, the email I received on September 19th was part of an email chain and showed every email on both sides. At no point had they attempted to contact me or had I failed to respond. In spite of all of this, I immediately contacted Customer Support via online chat to ask what the problem was with the documentation that I had submitted. I was told that they would look into it and that someone would get back to me within 1-2 business days. Nobody did.

At that point I was out the cost of the items, which are only available in the UK and are now sold out, plus the cost of shipping. I finally filed a chargeback with my credit card company, to at least recoup the cost of shipping.

As I stated earlier, I am not clear whether they were dishonest or merely incompetent. It is possible that they deliberately “lost” my original claim and then drew out the rest of the claim process until more than thirty days had elapsed. This may be the case because any claim submitted through shipping insurance would have been (rightly) denied as they caused the damage prior to shipping. On the other hand, it also seems possible that they are truly that inept. Either way, if I could give them a zero rating I would.
Overall rating 
 
1.0
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
1.0
Communication 
 
1.0
Returns 
 
1.0
Alexis Reviewed by Alexis October 19, 2016
Top 10 Reviewer  -   View all my reviews (1)

Borderlinx damaged my items PRIOR to shipping!

Careless employees at Borderlinx damaged my items prior to shipping and then followed it up with a customer service nightmare. I honestly cannot determine whether their conduct was due to incompetence, dishonesty, or a combination of the two.

I had four items shipped to my UK Borderlinx address for shipping to me in the US. They arrived at Borderlinx on July 28th, I released the shipment on the same day and they were shipped to me the next day. To be fair, the shipping costs were reasonable and the whole process seemed to go smoothly. Unfortunately, that was the only part of the experience that went well.

The items were delivered to me in Boston, MA on August 1st. Upon opening the packages I found that three out of the four items were damaged. Worse, they had not been damaged during shipping, but by someone at Borderlinx. When Borderlinx receives an item they open the packaging in order to inspect the contents. Whoever opened my packages used a very sharp instrument (probably a box cutter) and cut into my items. They not only did not inform me that they had damaged my items, but they took photos of the items (as part of their “ParcelSnap” service) that did not show the damage that they had caused. Since the DHL packaging was undisturbed, it was also clear that the damage had not occurred at customs either.

I should point out that I had not purchased shipping insurance. Had the items been damaged in transit, I would have accepted the loss and just considered it the risk you take when having items shipped, whether domestically or internationally. However, I found the fact that the damage had obviously been sustained in the Borderlinx facility prior to shipping unacceptable.

Needless to say, I immediately contacted Customer Support. I was given a claim number and asked to send photos, receipts, etc. to claims@borderlinx.com, which I did that same day (August 1st). I was told that my claim would take 30-45 days to process. In the meantime, I had had another item arrive at the UK Borderlinx facility for me. I had ordered it before receiving the first set of packages, otherwise I would not have had it shipped to Borderlinx. During my online chat with Customer Service on August 1 and again in my emailed claim, I had expressed concerns about what condition the item might be in and a reluctance to pay to ship more items that might arrive damaged. I had requested a response, but when I hadn’t heard anything by August 26th, I again contacted Customer Support as I was nearing the end of the 30 day hold period for the new item.

During my online chat with Customer Support on August 26th I was asked to upload the photos that I had emailed in on August 1st. I was told that they did not have access to the claims department, but that they could check on the status and get back to me. On August 31st I received an email asking me to upload the photos, receipts, etc. through a JotForm link. I pointed out that it would be the third time that I submitted the photos, but went ahead and uploaded the photos that same day. On September 2nd I received an email saying that my claim was being denied because it had not been received within 30 days of when the shipments were released (July 28th). There was also an odd note about not covering damaged packaging. I immediately responded to point out that I had submitted the claim on August 1st, the day that I had received the items and well within 30 days. I also pointed out that while the packaging was damaged, so were the items (clearly visible in the photos). They responded with an apology for the confusion and a request for the original ticket number for the claim submitted on August 1st, which I promptly supplied.

On September 19th I received another email denying my claim, this time stating that I was missing documentation and stating that they had sent “several reminders through email”. I had not received any emails from then since September 2nd, and I had promptly responded to every email that I had received. In fact, the email I received on September 19th was part of an email chain and showed every email on both sides. At no point had they attempted to contact me or had I failed to respond. In spite of all of this, I immediately contacted Customer Support via online chat to ask what the problem was with the documentation that I had submitted. I was told that they would look into it and that someone would get back to me within 1-2 business days. Nobody did.

At that point I was out the cost of the items, which are only available in the UK and are now sold out, plus the cost of shipping. I finally filed a chargeback with my credit card company, to at least recoup the cost of shipping.

As I stated earlier, I am not clear whether they were dishonest or merely incompetent. It is possible that they deliberately “lost” my original claim and then drew out the rest of the claim process until more than thirty days had elapsed. This may be the case because any claim submitted through shipping insurance would have been (rightly) denied as they caused the damage prior to shipping. On the other hand, it also seems possible that they are truly that inept. Either way, if I could give them a zero rating I would.

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I do not usually leave reviews,as i believe that every company's responsibility is to meet customer's expectations. a friend of mine recommended Borderlinx, after reading a few reviews online, i was not sure if i should use them. In the end, i decided to give them a go! Happy to say that I was not disappointed. I purchased a pair of jeans from the USA, it was not easy to estimate the shipping charges, but i did enter a rough estimate based on common sense. The order was delivered to Borderlinx within 2 business days and it was updated into my account same day! Shipment release was pain free, no issue at all and i had my new pair of jeans within 3 business days. I am a happy lad and would definitely recommend Borderlinx, I understand that some people might have had an unpleasant experience, but that can happen with any company. Personally, I had a great experience and Borderlinx exceeded my expectations; will use them again, no doubt!!
Overall rating 
 
4.3
Customer services 
 
5.0
Fees 
 
3.0
Delivery service 
 
5.0
Communication 
 
4.0
Returns 
 
N/A
john47 Reviewed by john47 July 25, 2016
Last updated: July 25, 2016
Top 50 Reviewer  -   View all my reviews (1)

Jeans from the USA

I do not usually leave reviews,as i believe that every company's responsibility is to meet customer's expectations. a friend of mine recommended Borderlinx, after reading a few reviews online, i was not sure if i should use them. In the end, i decided to give them a go! Happy to say that I was not disappointed. I purchased a pair of jeans from the USA, it was not easy to estimate the shipping charges, but i did enter a rough estimate based on common sense. The order was delivered to Borderlinx within 2 business days and it was updated into my account same day! Shipment release was pain free, no issue at all and i had my new pair of jeans within 3 business days. I am a happy lad and would definitely recommend Borderlinx, I understand that some people might have had an unpleasant experience, but that can happen with any company. Personally, I had a great experience and Borderlinx exceeded my expectations; will use them again, no doubt!!

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I used their service this couple of days ago to ship 11 books from Amazon & from a friend & discovered the cheating when I wanted to release the shipments as the following:
1- They've Automatically estimated my books with more than 50 times of their real value which already were delivered to them with Amazon Invoices and when I asked them to fix the values because it'll cost me much more money with the duties, they've asked for the invoices although they already had them, I've sent them & they've fixed it on the account panel, so I thought everything was okay till I've received the books and found that they've attached their wrong estimation invoices to the books & I had to pay to the duties more than 30% of the total payment I've already paid to them because the duties have estimated the value of books depending on the wrong invoices with $187 although their real value were about $11.

2- They say no hidden fees & calculate your shipping cost but when it came to pay I found that I'd have to pay %20 more than the actual price which includes what they've called "Fuel surcharge".

3- They have two options of payment called standard, but one says I might pay about $20 more (don't remember how much more) so I don't pay duties while the other says I might have to pay for duties, so I've asked through live support what's the real difference & after stalling from them, they've said I can pay the duties to the DHL courier at home with the payment option two, Since I know that my books don't cost much, so i decided to pay the duties at home because I thought they would be much cheaper, BUT when I received the books I found a DHL bill asking me to pay another $35 for duties, So while they could release me from duties if I paid $20, they've punished me with $35 because I refused to pay them when they live support insisted & stalled a lot so I pay them.

4- They say they offer discounts, but actually when you apply the discount, you really take almost the real value, since they say they're much cheaper than SNS Aramex, I've already paid $10 more than aramex for the same weight, so when they say the shipoing cost is $105 and we'll make a discount for you, they're really cheating & Aramex cost would be $74.

5- They sent me the books on three separate shipments, two of them were in plastic bag & one of those bags was torn & a book with heavily damaged with a liquid (might be water although the pages turned to red).

6- I've sent them a claim on 26 December, although they say "We aim to respond to all enquires within 24 hours." they've responded after 48 hours with a disrespectful reply to their client's complaint saying: "Welcome to Borderlinx. We deeply apologize for the inconvenience caused. If we could be of any further assistance, please do not hesitate to contact us. Best Regards, Soumaya". instead of offering investigation & a refund.

TOO BAD....
DON'T use their service.
You'll pay much.
Your shipments will be damaged.
You'll not have ANY one to complain to.
You'll not have a refund....
Overall rating 
 
1.0
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
1.0
Communication 
 
1.0
Returns 
 
1.0
Mohamady Reviewed by Mohamady December 31, 2015
Last updated: December 31, 2015
Top 50 Reviewer  -   View all my reviews (1)

Cheating & disrespectful

I used their service this couple of days ago to ship 11 books from Amazon & from a friend & discovered the cheating when I wanted to release the shipments as the following:
1- They've Automatically estimated my books with more than 50 times of their real value which already were delivered to them with Amazon Invoices and when I asked them to fix the values because it'll cost me much more money with the duties, they've asked for the invoices although they already had them, I've sent them & they've fixed it on the account panel, so I thought everything was okay till I've received the books and found that they've attached their wrong estimation invoices to the books & I had to pay to the duties more than 30% of the total payment I've already paid to them because the duties have estimated the value of books depending on the wrong invoices with $187 although their real value were about $11.

2- They say no hidden fees & calculate your shipping cost but when it came to pay I found that I'd have to pay %20 more than the actual price which includes what they've called "Fuel surcharge".

3- They have two options of payment called standard, but one says I might pay about $20 more (don't remember how much more) so I don't pay duties while the other says I might have to pay for duties, so I've asked through live support what's the real difference & after stalling from them, they've said I can pay the duties to the DHL courier at home with the payment option two, Since I know that my books don't cost much, so i decided to pay the duties at home because I thought they would be much cheaper, BUT when I received the books I found a DHL bill asking me to pay another $35 for duties, So while they could release me from duties if I paid $20, they've punished me with $35 because I refused to pay them when they live support insisted & stalled a lot so I pay them.

4- They say they offer discounts, but actually when you apply the discount, you really take almost the real value, since they say they're much cheaper than SNS Aramex, I've already paid $10 more than aramex for the same weight, so when they say the shipoing cost is $105 and we'll make a discount for you, they're really cheating & Aramex cost would be $74.

5- They sent me the books on three separate shipments, two of them were in plastic bag & one of those bags was torn & a book with heavily damaged with a liquid (might be water although the pages turned to red).

6- I've sent them a claim on 26 December, although they say "We aim to respond to all enquires within 24 hours." they've responded after 48 hours with a disrespectful reply to their client's complaint saying: "Welcome to Borderlinx. We deeply apologize for the inconvenience caused. If we could be of any further assistance, please do not hesitate to contact us. Best Regards, Soumaya". instead of offering investigation & a refund.

TOO BAD....
DON'T use their service.
You'll pay much.
Your shipments will be damaged.
You'll not have ANY one to complain to.
You'll not have a refund....

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Borderlinx use DHL which I found to have quite a fast shipping time from UK to Hong Kong. But I had problems with the processing of my package and customer service didn't really help as much as I would have liked.

Might be better if you are a CitiBank Credit Card user, as I think there are some extras.

Will try again and see how it goes otherwise will use someone else in future.
Overall rating 
 
2.4
Customer services 
 
2.0
Fees 
 
3.0
Delivery service 
 
2.0
Communication 
 
2.0
Returns 
 
3.0
Reviewed by Jabber January 02, 2015

borderlinx

Borderlinx use DHL which I found to have quite a fast shipping time from UK to Hong Kong. But I had problems with the processing of my package and customer service didn't really help as much as I would have liked.

Might be better if you are a CitiBank Credit Card user, as I think there are some extras.

Will try again and see how it goes otherwise will use someone else in future.

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