Aramex Shop and Ship Reviews

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4 reviews with 1 stars

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4 results - showing 1 - 4  
 
Ordering 
 
Overall rating 
 
1.2
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
2.0
Communication 
 
1.0
Returns 
 
1.0

They made me pay twice

I already paid via credit card and they did not even delivered the package, they sent me a location to one of their branches and when my brother went to take the package they made him pay again!!! I am trying to contact them now, but they are unresponsive, I have been calling but no one picks up so I sent them a direct message on Twitter they asked for the shipment number and never contacted me back... it's so messed up and it's not even the first time I am extreemly dissatysfied. I only subscribed a couple of months ago and I am definately cancelling my subscribtion.

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Overall rating 
 
1.0
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
1.0
Communication 
 
1.0
Returns 
 
1.0

Unfortunately declining

I have used SnS service since it started, it was really good. now I’v decided to look for another company regardless of the prices because of their unbelievable service.

Shipments take more than 2 weeks after they receive it in the warehouses to be delivered if lucky not missing. Calling SnS would take at least 18 minutes before for they answer, and just get a promises with no action.

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(Updated: May 12, 2016)
Overall rating 
 
1.4
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
1.0
Communication 
 
2.0
Returns 
 
2.0

Worst international shipment

I just had the worst international shipment experience in my entire life. Please don't create an account in SHOP n' SHIP by Aramex. They will eat you alive. I just talked to their customer service online complaining about the excessive charges that they charged in to my shipment. I have placed an order from Amazon in India for 20 items (Total of 18 KG), from only one vendor and I got them delivered here in Qatar in total of 9 separate packages/shipment. They charged me for about QR 800 riyals.. OMG! I have shipped a total of 92KG by Air freight from Qatar to the Philippines and only paid QR 701 riyals!!!! I am so disappointed! I have asked the customer service on what could be possible solution and all he said is "its the process and I'm sorry for that"...
I am very very disappointed, especially as a new customer. الله ينتقم منكم والله مع الصابرين!

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(Updated: May 08, 2016)
Overall rating 
 
1.3
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
2.0
Communication 
 
1.0
Returns 
 
N/A

Horrendous customer service. Sneaky fees. Was good before - stay away!

They used to be good but over the past year it's been spiralling down. I've used them since 2013 but they don't care at all about their customers. They try to promote "free shipping" coupons which have never worked. I have contacted their customer service THREE times over one issue and they simply avoided by never replying. Their weight costs are very expensive and cannot be combined either. If you buy something that weight 550g they will charge for full kilo which is more than $20! But mostly i'm disappointed by their avoidance where they have to assist customers. All they want is to add more sales but never retain. I am now moving to other options.

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4 results - showing 1 - 4