Aramex Shop and Ship Reviews

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Aramex Shop and Ship Reviews

Shipping services details

Shipping company
Shop and Ship by Aramex
Membership fee
A one off lifetime fee of $45

Virtual/Overseas address

Insurance details
Up to US$100 No fee. Every additional US$100, US$1 (or equivalent in local currency)
Holding fee
Yes
Holding details
60 days free then the package is destroyed.
Consolidation of packages
No
Repackaging service
No
Arrange payment
No
Address countries
  • China
  • Europe
  • UK
  • USA
Insurance
Yes

Forwarding/Shipping details

Airmail
Yes
Sea mail
Yes
Duties Prepaid
No
Ships to
Ghana, Ethiopia, Jordan, Greece, Bahrain, Azerbaijan, Bangladesh, Lebanon, Egypt, Sri Lanka, Qatar, United Arab Emirates, Iraq, Hong Kong, Turkey, Uganda, Kenya, Ukraine, Kuwait, Libya, Lithuania, Malaysia, Maldives, Malta, Mauritius, Morocco, India, Oman, Cyprus, Czech Republic, Saudi Arabia, Singapore, Bulgaria, South Africa, Tanzania, Switzerland, Burkina Faso, South Sudan, Ukraine.

Aramex is a logistics and shipping company based in Dubai, please leave a review of your experiences. Shop and ship is the name and website of the mail and freight forwarding and overseas address service. Theu provide addresses in a large number of countries with which you can use to shop. You can have your purchases shipped to many different countries, their presence is strongest in the Arab world. All items that are forwarded are delivered duty unpaid. There is a lifetime one-off membership fee of $45.

User reviews

4 reviews

Overall rating 
 
2.0
Customer services 
 
1.8  (4)
Fees 
 
1.5  (4)
Delivery service 
 
2.5  (4)
Communication 
 
2.3  (4)
Returns 
 
2.0  (2)
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(Updated: May 16, 2016)
Overall rating 
 
2.5
Customer services 
 
2.0
Fees 
 
2.0
Delivery service 
 
3.0
Communication 
 
3.0
Returns 
 
N/A

Used for many years

I used SNS for many years, "maybe 10 years or more", in that time they had great service, but in last shipment that arrived to me within 2 weeks and current shipment that still not yet show in my box since 14 May 2016, they give me real stress, they have significant delay from registering arrived items to shipping items that takes about 10 days or more to arrived here to my city, other than that, I got surprised about new shipping cost rate, they become more expensive, before they were fast to register items to ship them.

I may not going use they services if they keep going in this way, I prefer to pay more for less stress.

Was this review helpful to you? 
(Updated: May 12, 2016)
Overall rating 
 
1.4
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
1.0
Communication 
 
2.0
Returns 
 
2.0

Worst international shipment

I just had the worst international shipment experience in my entire life. Please don't create an account in SHOP n' SHIP by Aramex. They will eat you alive. I just talked to their customer service online complaining about the excessive charges that they charged in to my shipment. I have placed an order from Amazon in India for 20 items (Total of 18 KG), from only one vendor and I got them delivered here in Qatar in total of 9 separate packages/shipment. They charged me for about QR 800 riyals.. OMG! I have shipped a total of 92KG by Air freight from Qatar to the Philippines and only paid QR 701 riyals!!!! I am so disappointed! I have asked the customer service on what could be possible solution and all he said is "its the process and I'm sorry for that"...
I am very very disappointed, especially as a new customer. الله ينتقم منكم والله مع الصابرين!

Was this review helpful to you? 
(Updated: May 08, 2016)
Overall rating 
 
1.3
Customer services 
 
1.0
Fees 
 
1.0
Delivery service 
 
2.0
Communication 
 
1.0
Returns 
 
N/A

Horrendous customer service. Sneaky fees. Was good before - stay away!

They used to be good but over the past year it's been spiralling down. I've used them since 2013 but they don't care at all about their customers. They try to promote "free shipping" coupons which have never worked. I have contacted their customer service THREE times over one issue and they simply avoided by never replying. Their weight costs are very expensive and cannot be combined either. If you buy something that weight 550g they will charge for full kilo which is more than $20! But mostly i'm disappointed by their avoidance where they have to assist customers. All they want is to add more sales but never retain. I am now moving to other options.

Was this review helpful to you? 
(Updated: December 16, 2014)
Overall rating 
 
2.8
Customer services 
 
3.0
Fees 
 
2.0
Delivery service 
 
4.0
Communication 
 
3.0
Returns 
 
2.0

I didn't like the idea of it!

It's a service held to you by Aramex but the thing is that I didn't really like the idea of it. You have to pay a one time membership fee of $45-50 but this is not it, when I talked to their customer service they told me that I will have to also pay the shipping costs every time I shop using this service, which is quite expensive. Now I believe that you can find discount coupons on the internet regarding this service. Wish you the best fellow shoppers ;)

Owner's reply

Yes, you will always need to pay the shipping costs. But ShopandShip's rates are relatively reasonable. They do, however, have quite a high joining fee but, if this is something you want to use regularly then that is offset.

I believe that shipping costs to Jordan are:

JOD 8.40 for the first half Kilo &
JOD 6.80 for every additional half kilo.

So you need to calculate the (volumetric) weight of the package you wish to buy first and from that you can see what your shipping cost will be.

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