Velodrome Shop

I live in Abu Dhabi and I purchased a CASCO helmet from another company but when I received it the chinstrap was broken. I found Velodrome by chance and ordered the new chinstrap. My daughter visited the UK and collected the item for me and brought it back to Abu Dhabi. Unfortunately it was the wrong item. I contacted Velodrome customer service to inquire as to how to resolve this as now the item was now in the Middle East. Instant reply and they sent the replacement item immediately to Abu Dhabi without question and without charge. I received the item in 5 days (and a wee bag of sweeties). Incredibly efficient and first class service. I will buy more items from them and recommend them to anyone. Thanks Guys great service.

Ordered a Koga Kimera with custom build on Sugino chainset and Mavic Wheels. The bike was delivered fully assembled, Dugast tubs glued to the wheels. Delivery was by dhl. It took one week to build the bike, and 72hrs delivery so the shipping guidelines are correct.

Really happy with my new bike and got lots of helpful setup advice. They also put me in touch with a coach in Queensland to further aid my development. Really really happy.